Welcome to Callwood Cardiology Care.
As we aspire to provide you with the best care possible it is important that you are aware of our office polices. The following information is the help you learn and understand these policies.
When scheduling appointments, please be sure to identify any insurance coverage you have; this is to assist us in obtaining any necessary referral or pre-authorization required by your particular plan. If you were referred by another physician, we will do our best to obtain this information in advance to relive you of this concern.
For each visit, please remember to bring your insurance cards for us to copy. It is important that you bring a list of any medications you are currently taking (be sure to get the dosage prescribed) and
any medications you are allergic to or unable to take. We also ask that you provide us with updated contact information (address and telephone number) as well as your primary physician’s information.
Payment is expected and due at the time of service. This could mean your co-payment, 35% of the total fee, or a payment in full. As a courtesy, our insurance specialist will file insurance claims on your behalf as long as we have a copy of your insurance cards and a signed authorization form from you on file. Remember, the patient/guarantor is ultimately responsible for payment and insurance
is considered a method of reimbursement for fees paid to the physicians; it is not a substitute for
payment. Please ask to speak with our payments coordinator should your financial circumstances necessitate payment arrangements.
For prescriptions, please contact your pharmacy and have them fax refill requests to our office.
Our fax number is (336) 548-9696. Allow 72 hours for requests to be handled.
Thee is a charge of $25.00 for completion of forms brought into our office. This charge is due and payable at the time service is requested. This includes forms such as FMLA paperwork.
Please confirm your appointment in our office by phone within 24 hours of the scheduled date and time. If you fail to do so, we will require a $25.00 fee for each missed appointment.
We appreciate your cooperation and support of these policies. Again, thank you for choosing
Callwood Cardiology for your medical care.
Dr. Dwayne D. Callwood, MD and the Medical Staff of Callwood Cardiology